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Are Facebook’s Active User Insight Bloated?

Facebook e-mails each page owner about their page's activity during the previous week providing valuable trend insight.

Much ado has been made about Facebook’s “Active User” statistic in page insights. Some people consider this number inflated because it is in essence, an impression count. Perhaps it is misnamed, but it is an important statistic because it represents users who have engaged with, viewed, or consumed content generated by your Facebook Page including if they have seen it in their news feed.

In order to spread your reach and build likes and interaction with your page, you must be able to build impressions. If your posts are not being seen, then you have little opportunity to build new likes or to get people to interact with you. A high “Active User” count is invaluable.

If you have a high amount of “Active Users” but these are not converting into growth in the number of people who “Like” your page, visits to your page, and wall posts and comments, then you need to strategically look at the value you are offering in your posts and adjust to meet the needs of your target audience.

On the other hand, if you are seeing positive upward trends in page “Likes”, visits, and the feedback in posts and comments, then you know you are engaging your audience in a meaningful manner. From this point, you can start to evaluate if your interactions are building relationships that lead to positive business results such as new leads and sales.

It all starts with building your “Active Users”!

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